Learn how to understand objections and use empathetic scripts to guide conversations effectively
Discover step-by-step frameworks like L.A.R.A. to navigate objections with ease
Gain the skills to convert common objections into trust-building moments for higher treatment acceptance
About the Handbook
This handbook is tailored for dental managers, treatment coordinators, and team members facing patient hesitation. It provides detailed examples, roleplay exercises, and training tools to help you master patient objections and increase treatment acceptance rates.
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Meet Your Expert Coach
Hi, I’m Kyle Summerford, and for over two decades I’ve been helping dental practices turn hesitant “let me think about it” patients into confident “yes” decisions. As a dental office manager, financial consultant, and founder of the Dental Office Managers Community, the #1 online resource for dental managers—I’ve coached teams across the country on building trust, presenting treatment with confidence, and overcoming patient objections without feeling pushy. I know exactly what it’s like to struggle with case acceptance, insurance barriers, and the pressure of meeting production goals, because I’ve been in your shoes. That’s why I created this free strategy packet: to give you the same tools, scripts, and frameworks that have helped my clients consistently increase treatment conversions and grow their practices. If you’re ready to boost your patient acceptance rates, remove the guesswork, and finally feel confident in every case presentation, you’re in the right place.
What People Are Saying
Discover how this handbook has transformed patient conversations and boosted treatment acceptance rates.
Kyle’s guide completely changed how I approach tough conversations. What used to feel awkward or uncomfortable now feels natural. Our team addresses objections with confidence, and patients are saying yes to treatment more than ever.
Office Manager – Denver, CO
Kyle’s approach gave our staff the exact words and confidence they needed when patients hesitate. Instead of losing cases to uncertainty, we’re now turning objections into opportunities to build trust. It’s been a game changer for our practice.
Dental Practice Administrator – Seattle, WA
Before using Kyle’s strategies, my team often froze when patients pushed back on cost or timing. Now, we handle objections calmly and clearly. The difference is night and day our case acceptance has jumped significantly
Treatment Coordinator – Atlanta, GA
Thanks to Kyle’s guide, my hygienists and assistants no longer avoid tough patient questions. They engage with empathy, provide clear answers, and keep the conversation moving forward. Our patients appreciate the transparency, and our acceptance rates prove it.
Practice Manager – Miami, FL
Ready to Transform Your Patient Interactions?
Get your free download now and start mastering patient objections for increased treatment acceptance.
Get your free download now