.png)
Learn how to answer insurance questions confidently and keep the conversation moving forward.
Access word-for-word scripts to handle objections and turn hesitant shoppers into loyal patients.
Discover proven techniques to simplify benefits, reduce sticker shock, and close calls with a friendly invitation.
About the eBook
Handling New Patient Calls When You're Out-of-Network is a script-driven eBook designed to empower dental office managers and front desk teams. Inside, you'll find real-world objections, caller-type playbooks, and proven techniques to boost call-to-appointment conversion.
Meet Kyle Summerford
Kyle Summerford is a dental industry influencer and trainer with over two decades of front-office leadership. He created The Bagel Method™, a practical framework for confident case acceptance and phone conversions. Through DOMA and the Dental Office Managers Community, Kyle helps teams turn out-of-network inquiries into scheduled appointments. For more info, visit KyleSummerford.com.
What People Are Saying
Discover how this eBook is revolutionizing front desk communication and enhancing patient relationships.
The ‘Do you take my insurance?’ script changed everything. Our new-patient booking rate on out-of-network calls went from ~50% to ~70% in a month.
Office Manager
I used the eBook for a lunch-and-learn. My team sounds confident, patients feel taken care of, and we saw a noticeable bump in starts from OON callers.
Practice Owner
Finally—a calm, clear way to explain OON benefits without sounding salesy. We cut ‘I’ll call you back’ responses in half and filled next week’s schedule.
Treatment Coordinator
Price-shopping parents used to throw me off. The checklist kept me on track and we booked same-day new-patient exams—without discounting our fees.
Front Desk Lead (Pediatric Dentistry)
Elevate Your Front Desk Experience
Download now to access the tools and scripts you need to handle new patient calls confidently, improve conversion rates, and enhance patient satisfaction.
Get your free download now